Last Updated: March 2026

At Pubkash.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund according to the policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The return request must be made within 7 days of delivery.
• The item must be unused, unwashed, and in original condition.
• The product must have all original tags and packaging.
• The item should not be damaged, stained, or altered.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

• Items purchased during clearance or sale
• Used or washed products
• Products with removed tags
• Customized or personalized products (if applicable)

3. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:

• Your Order Number
• Photos of the product
• A brief description of the issue

We will arrange a replacement or full refund after verification.

4. Return Process

To initiate a return:

1. Email us at [your email address]
2. Mention your Order Number
3. Provide the reason for the return
4. Our team will guide you through the return process

Customers may be required to ship the item back to our return address.

5. Return Shipping

• Return shipping costs may be borne by the customer unless the product is defective or incorrect.
• We recommend using a trackable shipping service.

6. Refund Process

Once we receive and inspect the returned item:

• Refunds will be processed within 5–7 business days
• The refund will be issued to the original payment method

Processing time may vary depending on your bank or payment provider.

7. Exchange Policy

We allow exchanges for:

• Size issues
• Defective products
• Wrong product delivered

Exchanges are subject to product availability.

8. Order Cancellation

Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled but may be eligible for return.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: sale@pubkash.com
Website: www.pubkash.com

✅ Pro Tip for Your Kids Clothing Store:
Most Indian clothing stores use 7-day return + exchange for size issue because kids’ clothing often has size mismatch.