Refund and Returns Policy

Thank you for shopping at pubkash.com. We value your trust and want to ensure that your shopping experience is as seamless as possible. Our Refund and Returns Policy outlines the terms and conditions under which you may request a refund or return for items purchased on our website.

 

1. Eligibility for Returns:

You may request a return within 7 days from the date of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Personalized, customized, or perishable items are exempt from being returned unless they arrive damaged or defective.

2. Initiating a Return:

To initiate a return, please follow these steps:
Log in to your account on www.pubkash.com
Go to the “Order History” section and select the order containing the item you want to return.
Click on the “Request Return” button and follow the instructions provided.

3. Refund Process:

Once your return request is received and approved, we will send you an email confirming the acceptance of your return.
You will need to securely package the item and send it to the address provided in the email.
Upon receiving the returned item and inspecting it, we will notify you of the status of your refund.
If your return is approved, the refund will be processed using the original method of payment within 7-10 days. Please note that processing times for refunds may vary depending on your payment provider.

4. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact our Customer Support team within 7 days of receiving the item.
We may request photos or additional information to assess the condition of the item.
Depending on the situation, we will offer a replacement, a refund, or a store credit for the item.

6. Return Shipping:

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., sending the wrong item or a defective product).
We recommend using a trackable shipping method to ensure that your return is received by us.

7. Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Support team at support@pubkash.com or +91 989-922-1828.

Please note that this policy is subject to change without prior notice. It’s advisable to review this page periodically to stay informed about any updates.